Commentary: Questions, Complaints, and Crankiness
4 Oct 2011
Every once in awhile, my list of cigar industry observations gets long enough that I feel compelled to pull them together so I can turn the page and start anew:
Sloppy websites. This is especially galling from online cigar retailers. Misspellings, dead links, and typos tell customers you lack a commitment to quality. Sure, we all make mistakes. That’s why we all need an editor. Hire a good one to go over your site and review every new posting. It’s money well spent.
House brand discounts. How is it possible to have an MSRP on a cigar made for you that you then mark down? Some no-name bundle packaged for your site or shop and never seen anywhere else has a “list price� And you’re “discounting†it? Where’s George Carlin when you really need him…
Padrón praise. This company sets an industry standard, thriving without hype or chasing what happens to be hot. With a full line of excellent cigars, Padrón resists trends–like constantly issuing line extensions or “new†blends–and operates with consistent quality and consistency. New entrants in the business could set no higher goal than to emulate Padrón.
Box data. Why aren’t the country origins of wrapper, binder, and filler listed on cigar boxes, at least by those manufacturers who put them on their websites? How is a smoker to make a decision about a cigar he’s not seen before in a shop without some information? We aren’t all walking around yet with a smart phone and a cigar app.
OK, what’s on your list? Let us know.
photo credit: Flickr