Commentary: Questions, Complaints, and Crankiness
4 Oct 2011
Every once in awhile, my list of cigar industry observations gets long enough that I feel compelled to pull them together so I can turn the page and start anew:
Sloppy websites. This is especially galling from online cigar retailers. Misspellings, dead links, and typos tell customers you lack a commitment to quality. Sure, we all make mistakes. That’s why we all need an editor. Hire a good one to go over your site and review every new posting. It’s money well spent.
House brand discounts. How is it possible to have an MSRP on a cigar made for you that you then mark down? Some no-name bundle packaged for your site or shop and never seen anywhere else has a “list price� And you’re “discounting†it? Where’s George Carlin when you really need him…
Padrón praise. This company sets an industry standard, thriving without hype or chasing what happens to be hot. With a full line of excellent cigars, Padrón resists trends–like constantly issuing line extensions or “new†blends–and operates with consistent quality and consistency. New entrants in the business could set no higher goal than to emulate Padrón.
Box data. Why aren’t the country origins of wrapper, binder, and filler listed on cigar boxes, at least by those manufacturers who put them on their websites? How is a smoker to make a decision about a cigar he’s not seen before in a shop without some information? We aren’t all walking around yet with a smart phone and a cigar app.
OK, what’s on your list? Let us know.
photo credit: Flickr

I didn’t really have anything against these three impacted bastards per se. For years I was aware that they were in there, and for years I was told by dentists that the choice to leave or remove them was my own. Since I’m no fan of oral surgery, I decided to let them be. That is until I started to get headaches in my temples and pain in my jaw. That’s when I (eventually) manned up and scheduled the same procedure that so many women and children have survived before me. How courageous.
Fausto FT 150 Toro
Still, it’s difficult to dismiss the long list of positive traits found in the centuries-old match. Cheap, transportable, replaceable, consistent, just to name a few. One that should be on the list — ubiquitous — is, alas, not nearly as applicable as it was in decades past. Recognition of that fact is the reason for this request of every cigar shop where people gather to smoke: Please put matches around for your customers to use.
You pick up this box of cigars for a closer look at this pretty girl—she’s the centerpiece of a brilliant arrangement of symbolic imagery, a romantic fantasy world meant to satisfy you, and you only.
Perhaps we don’t need to. I suppose we all have our reasons. I smoke cigars. You smoke cigars. The fellow patrons at your local tobacconist, your herf buddies, perhaps even some of your family members…they all smoke cigars. At the end of the day, we’ve all come to the same conclusion: that a cigar-filled life is better than a cigar-less life. Amen to that.
My favorite sight? It’s one I‘m sorry to say I spot only occasionally: a group of young smokers enjoying themselves. It makes me optimistic. More often, though, I find myself in a room with people much closer to my age, which is anything but young. (Young is, of course, a relative term. When I use it, I’m thinking of those up to about 35 years old.)
Patrick Ashby
Co-Founder & Editor in Chief
Patrick Semmens
Co-Founder & Publisher
George Edmonson
Tampa Bureau Chief