Stogie Commentary: Griping While Lighting

Smoking cigars is far too enjoyable to let any one aspect of the hobby upset you very much. Still, there are a few things I see over and over again that get my goat, even if only momentarily. Here’s a handful. Feel free to add your own.

1. Bands applied too tightly or too sloppily. Having to struggle to break the glue bond and remove the band, only to have it tear the wrapper, is inexcusable. It makes me wonder about all that loving care cigar makers talk about when they don’t pay enough attention to this critical element.

2. Catalogs with different prices for the same cigars. Usually, you’ll spot this with five-packs. They’ll be listed at one price in the advertisement that features the cigar and then listed with another, frequently lower, price in a section promoting five-packs. Is this simply slipshod work or deliberate deception?

3. Retailers who charge $4 or $5 for empty boxes. Let’s get real. With few exceptions, most cigar boxes are cheaply made and assembled. I think that’s good. They protect the cigars during shipment and on the shelves without adding significantly to the price. And selling them is surely better than throwing them away. But shouldn’t the price be close to the value?

4. Shoppers who buy online based solely on price and then complain about service. How do you think they can sell at those prices? Skimping—or virtually ignoring—some things is one of the ways they save money. Service is likely to be high on the hit list. So, don’t be surprised if you have trouble getting emails answered or telephone calls returned.

-George E

photo credit: econedlink